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DELIVERY & RETURNS

Delivery

Please see table below for current shipping costs and timeframes. Please note these timeframes are a GUIDE only and can be influence by delays in the Courier/air freight network. If you have any questions regarding delivery timeframes before you order, please contact us on online.orders@lifepharmacy.co.nz

Please note that no dangerous goods i.e. Hand Sanitiser, Fragrance or Aerosols canNOT be delivered to the Chatham Islands.

Countries Tracked delivery Non-tracked delivery Target courier delivery timeframe
New Zealand $6.95 
or FREE on orders of $120 or more*
Not available
  • 3-5 working days to North Island metro areas
  • 3-5 working days to South Island metro areas and outer islands
  • 5-10 working days for rural areas
Australia $25 Not available 15-20 working days (delays due to Covid*)
Asia 
(selected countries apply)
$45 Not available 20-30 working days (delays due to Covid*)
North America, UK & Europe 
(selected countries apply)
$49 Not available 20-30 working days (delays due to Covid*)
Rest of world 
(selected countries apply)
Not available $55 20-30 working days (delays due to Covid*)

Delivery timeframes are from the date that the order has been picked up by the courier, not from the time the order was placed. Please allow 3 business days for your order to be processed before being picked up by the courier. Once the order has left our premises, we have no control over the delivery time.

A signature is required on delivery for New Zealand orders, unless you specify otherwise in the delivery notes field during checkout, or arrange an Authority to Leave (ATL)  direct with NZ Couriers. In cases where the parcel is not left because not signature was unable to be obtained, please contact NZ Couriers for redelivery or pick up.
Please note, that once you authorise the parcel to be left without a signature (either in the check out process or with NZ Couriers) the parcel is then no longer the liability of Life Pharmacy or NZ Couriers once it has been delivered. We highly recommend, wherever possible to have a signature required.”

*Please note, due to the Covid 19 Pandemic and its associated restrictions there are significant delays in INTERNATIONAL shipping. Please read the delivery timeframe guides above.

If for any reason we do not have a product in stock you will be contacted as soon as possible to advise you of any delay in delivering the product.

Courier Delivery

All our orders are shipped to you through the NZ Couriers network. Our team prepare and dispatch your order as quickly as possible, usually within 1 to 3 business days of receiving your order. If there are any significant delays they will contact you by email.

Once your order is shipped please allow the standard Courier shipping times as per the guideline table above.

Once your order has shipped, you will receive an email from us with your tracking details. For information regarding your shipment once dispatched please contact the courier directly using the information found in your tracking email. Please allow up to 24 hours from receiving your tracking number for it to register with the courier before making an enquiry.

A signature is required on delivery for New Zealand orders, unless you specify otherwise in the delivery notes field during checkout, or arrange an Authority to Leave (ATL)  direct with NZ Couriers. In cases where the parcel is not left because not signature was unable to be obtained, please contact NZ Couriers for redelivery or pick up.
Please note, that once you authorise the parcel to be left without a signature (either in the check out process or with NZ Couriers) the parcel is then no longer the liability of Life Pharmacy or NZ Couriers once it has been delivered. We highly recommend, wherever possible to have a signature required.

PO Box Delivery

Unfortunately we are unable to deliver to post office boxes at this time. A signature is required on delivery for New Zealand orders, unless you specify otherwise in the delivery notes field during checkout, or arrange an Authority to Leave (ATL)  direct with NZ Couriers. In cases where the parcel is not left because not signature was unable to be obtained, please contact NZ Couriers for redelivery or pick up.
Please note, that once you authorise the parcel to be left without a signature (either in the check out process or with NZ Couriers) the parcel is then no longer the liability of Life Pharmacy or NZ Couriers once it has been delivered. We highly recommend, wherever possible to have a signature required.

Missing Orders

If for any reason you do not receive your order within the targeted delivery time, please contact us within seven days of the date of dispatch of that order for deliveries within New Zealand, and within four weeks for all international deliveries.

We will do our best to recover your missing parcel in conjunction with the courier or delivery service provider, however we cannot guarantee delivery unless you select a tracked delivery option.

Dangerous Goods & International Product Restrictions 

Some products available on our website are considered Dangerous Goods or include ingredients that are banned by international governments. Any products falling into these categories are unable to be delivered outside of New Zealand. Examples of these products include and are not limited to: aerosols such as hairspray and deodorant, nail polish, nail polish remover, perfumes, vitamins, supplements, minerals and pharmacy only products.

International Delivery

Please note that all international parcels will include details of included products on the parcel label as per New Zealand Customs requirements. International deliveries are limited to certain products and categories as detailed above. Delivery is available to the following countries at this time:

Deliver to Tracked delivery Non-tracked delivery
New Zealand Yes No
Australia Yes Yes
Asia China 
Hong Kong 
Korea 
Malaysia 
Singapore
Brunei
Cambodia
China
Hong Kong
Indonesia
Japan
Korea
Malaysia
Papua New Guinea
Philippines
Singapore
Taiwan
Thailand
Vietnam
North America, UK & Europe Belgium
Canada
Denmark
Finland
Germany
Iceland
Ireland
Italy
Luxembourg
Netherlands
Norway
Portugal
Sweden
Switzerland
United Kingdom
United States
Austria
Belgium
Canada
Denmark
Finland
France
Germany
Iceland
Ireland
Italy
Luxembourg
Netherlands
Norway
Portugal
Sweden
Switzerland
United Kingdom
United States
Rest of world No United Arab Emirates
Argentina
American Samoa
The Bahamas
Barbados
Chile
Cook Islands
Costa Rica
Ecuador
Fiji
India
Israel
Jamaica
Sri Lanka
New Caledonia
Norfolk Island
Niue
Paraguay
French Polynesia
Solomon Islands
Tokelau
Tonga
Vanuatu
Samoa
South Africa

Life Pharmacy will not accept any liability or compensate for any loss, damage, delayed delivery or parcels stopped at customs. If a parcel is held at customs and subject to any inspection fees, we will not be liable for the cost of these fees.

If for any reason your international delivery is not accepted and returned to us by customs, we will refund your order (not including any delivery costs). The refund will only be made once the parcel has been returned to us.

ONLINE RETURNS

PURCHASE RETURNS FROM lifepharmacy.co.nz

Life Pharmacy Online is committed to providing quality products to our customers. We are happy to accept returns if you are not completely satisfied with any product you have purchased online, provided the purchase was made within the last 30 days, the product is unopened and in original condition and the product is eligible for return (excluded products are detailed below).

Unfortunately, we can only complete a ‘return’ for a product that was purchased via lifepharmacy.co.nz.  If you have purchased a product from a pharmacy or another online site, please contact the store or site directly.

How To Return 

Please email us at online.orders@lifepharmacy.co.nz with the following details: Order number, Product you are wanting to return, reason for return request. Please allow 24 hours on weekdays and 48 hours on the weekend for a reply from our customer service team.

We will then be in touch to ensure the request meets our returns requirements and arrange the details with you. Alternatively if you can call us on 0800 753 423 Monday-Friday between 9:00am and 5:00pm to discuss your return. If we are not able to answer your call please leave a detailed message and we will call you back. 

To help us provide better products, product information and service moving forward we appreciate a brief explanation relating to the reason for the return. We will then ask you to suitably package the product for safe transit and return it to us, to the online order fulfilment centre. We will discuss sending a replacement product or refunding the purchase price (excluding shipping costs) to the payment method used to make the original purchase.

Life Pharmacy will not be liable for the loss of any item being returned. We recommend that when returning a product you use tracked delivery. Items which are damaged during the return transit due to inadequate packaging will not be eligible for refund.

Consumer Guarantees Act

We will meet our obligations under the Consumer Guarantees Act and any product which is faulty, damaged, expired or which causes an allergic reaction can be returned at any time for a full refund, including the cost of shipping.

Excluded Items

Items of a personal nature, vitamins, medicines, underwear and opened items, or items sold on mark down or clearance, cannot be exchanged or returned, unless the product is faulty, expired or has caused an allergic reaction. Products which are considered Dangerous Goods, including but not limited to perfume products, aerosols, nail polish and nail polish remover cannot be sent via courier unless explicitly declared to the courier as Dangerous Goods.

This returns policy only relates to general medicine available and purchased from this site and does not apply to restricted medicines or prescription medicines purchased or dispensed from our physical pharmacies.

In-Store Returns

If you purchased the item from one of our pharmacies, please talk to the store directly, as in-store returns policy may vary.

SHOP LIFE PHARMACY ONLINE

Life Pharmacy is proudly New Zealand owned and operated. We have everything from fragrance to first aid, make up to medicines, skin care to sun care, test kits to tanning products. Life pharmacy online brings your pharmacy to you.

Shop NZ customer favourites such The Ordinary, Antipodes, Trilogy and keep your health and wellbeing on-track with Go Healthy, BePure, Livon, Optifast and Otrivin. Don’t forget to shop our top beauty brands including Clinique, Estee Lauder, Benefit, Elizabeth Arden, Clarins and Shiseido.

Looking for in-store pharmacy services like passport photos, ear piercing or the morning after pill? Find information here about Life Pharmacy in-store services and then use our handy pharmacy finder to find a Life Pharmacy near you.


Promotions, product range and prices may differ between Life Pharmacy online and Life Pharmacy stores.
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