Delivery and Returns
We currently offer the following delivery options to New Zealand and selected international destinations.
|Countries||Tracked delivery||Non-tracked delivery||Target delivery timeframe|
or FREE on orders of $100 or more*
or $10 on orders of $200 or more*
or FREE on orders of $200 or more*
|6-10 working days|
(selected countries apply)
|$20.00||$15.00||6-10 working days|
|North America, UK & Europe
(selected countries apply)
|$22.50||$17.50||6-10 working days|
|Rest of world
(selected countries apply)
|Not available||$20.00||6-10 working days|
Delivery timeframes are from the date that the order has been picked up by the courier, not from the time the order was placed. Once the order has left our premises we have no control over the delivery time.
If for any reason we do not have a product in stock you will be contacted as soon as possible to advise you of any delay in delivering the product.
PO Box Delivery
Unfortunately we are unable to deliver to post office boxes at this time. A signature is required on delivery for New Zealand orders, unless you specify otherwise in the delivery notes field during checkout.
If for any reason you do not receive your order within the targeted delivery time, please contact us within seven days of the date of dispatch of that order for deliveries within New Zealand, and within four weeks for all international deliveries.
We will do our best to recover your missing parcel in conjunction with the courier or delivery service provider, however we cannot guarantee delivery unless you select a tracked delivery option.
Some products available on our website are considered Dangerous Goods or include ingredients that are banned by international governments. Any products falling into these categories are unable to be delivered outside of New Zealand. Examples of these products include and are not limited to: aerosols such as hairspray and deodorant, nail polish, nail polish remover, perfumes, vitamins, supplements, minerals and pharmacy only products.
Gift cards can only be delivered to New Zealand addresses. Delivery of gift cards is at the risk of the customer so extra care should be taken to ensure delivery name and address details are correct, and that someone will be home to sign for the package on delivery.
Please note that all international parcels will include details of included products on the parcel label as per New Zealand Customs requirements. International deliveries are limited to certain products and categories as detailed above. Delivery is available to the following countries at this time:
|Deliver to||Tracked delivery||Non-tracked delivery|
Papua New Guinea
|North America, UK & Europe||Belgium
|Rest of world||No||United Arab Emirates
Life Pharmacy will not accept any liability or compensate for any loss, damage, delayed delivery or parcels stopped at customs. If a parcel is held at customs and subject to any inspection fees, we will not be liable for the cost of these fees.
If for any reason your international delivery is not accepted and returned to us by customs, we will refund your order (not including any delivery costs). The refund will only be made once the parcel has been returned to us.
Life Pharmacy is committed to providing quality products to our customers. We are happy to accept returns if for any reason you are not completely satisfied with any product you have purchased online, provided the purchase was made within the last 30 days, the product is unopened and in original condition and the product is eligible for return (excluded products are detailed below).
How To Return
Please call us on 0800 753 423 Monday-Friday between 9:00am and 5:00pm to arrange your return. If we are not able to answer your call please leave a message and we will call you back.
To help us provide better products, product information and service moving forward we appreciate a brief explanation relating to the reason for the return. We will then ask you to suitably package the product for safe transit and return it to us, to the address found on the packing slip included with your order. We will discuss sending a replacement product or refunding the purchase price (excluding shipping costs) to the payment method used to make the original purchase.
Life Pharmacy will not be liable for the loss of any item being returned. We recommend that when returning a product you use tracked delivery. Items which are damaged during the return transit due to inadequate packaging will not be eligible for refund.
Consumer Guarantees Act
We will meet our obligations under the Consumer Guarantees Act and any product which is faulty, damaged, expired or which causes an allergic reaction can be returned at any time for a full refund, including the cost of shipping.
Items of a personal nature, vitamins, medicines, underwear and opened items, or items sold on mark down or clearance, cannot be exchanged or returned, unless the product is faulty, expired or has caused an allergic reaction. Products which are considered Dangerous Goods, including but not limited to perfume products, aerosols, nail polish and nail polish remover cannot be sent via courier unless explicitly declared to the courier as Dangerous Goods.
If you purchased the item from one of our pharmacies you will need to talk to the store directly, as in-store returns policy may vary.