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FAQs

Living Rewards Points

Living Rewards points are added to your account in 3-5 days after an online purchase. Double Points from promotions are applied within 7 days after the promotion ends.

Yes, when you purchase eligible products online at lifepharmacy.co.nz you will earn Living Rewards points.

The number of points that you can earn by purchasing a product is normally shown on the product details page. However please note that some products (for example gift cards) are not eligible to earn points and points are not issued in conjunction with some promotional offers. For any questions, please contact our customer service team.

Every time you shop in a Unichem or Life Pharmacy and swipe your Living Rewards card you will earn 1 point for every $1 you spend on retail purchases and 1 point per paid perscription item. Sign in with your Living Rewards account details when you shop online at lifepharmacy.co.nz and you will earn points here too.

Points are allocated per item using Swedish rounding, not on total transaction spend. See the question below for exclusions.

Once you have earned 150 points you will receive a $10 Living Rewards Voucher.

Yes, points expire 12 months after they are earned.

After joining Living Rewards online or registering your card you can login here on lifepharmacy.co.nz to check your points balance at any time.

You will earn points on most products, however gift cards, gift wrapping and delivery fees are excluded. Additionally, you will not earn points for any products which are paid for with Living Rewards vouchers. When shopping in-store, hearing aids, audiology services, calling cards, mobile top-ups and beauty therapy services are also excluded.

Points are calculated $1 = 1 point for each eligible retail item using Swedish rounding, not on total transaction spend. That means if the price of an eligible item is $19.99, you will earn 20 points, but if the price is $19.49, you will earn 19 points.

Customer Service

Customer Service
Customer service hours are Monday to Friday, 9am - 5pm (NZST)

For general enquiries:
0800 762 672 (NZ residents only)

For queries about your online order:
0800 753 423 or (+64) 09 274 4054 (when calling from overseas)