Frequently Asked Questions
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Why can't I find my local pharmacy during registration?
If your pharmacy doesn’t appear in the app’s search results, they may not have enabled access for users yet. Contact them directly to confirm when they’ll be available in the app.
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Why can’t I connect to my Living Rewards Account?
Give us a call on 0800 762 672 or visit your local Unichem or Life Pharmacy. One of our friendly team can connect your email with your Living Rewards Account.
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Why didn't I receive the SMS verification code?
Check you’ve got mobile coverage, then toggle airplane mode or restart your phone to refresh the connection and try logging in again. You can also check if the message was filtered into spam or blocked.
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How is my data used, and is it shared with third parties?
We take the security of your health data seriously. Your app account supports two-factor authentication for added protection. You have the option to use face/fingerprint recognition (where applicable) to log in to your account.
Your data is not shared with third parties and is only accessible to you, your general practice, and any other healthcare providers that you choose to share your information with. -
How do I delete my account and data?
You can delete your account anytime from Account Settings > Erase Account & Data. After you confirm, your account is removed from the app.
To fully erase your Centrik account, you must also disconnect any providers linked through your other Centrik apps. Disconnecting removes that provider and any linked dependants from the patient portal.
