Subscription Service Refund & Returns Policy

Subscription returns from lifepharmacy.co.nz

Life Pharmacy Online is committed to providing quality subscription products to our customers. We are happy to accept returns if you are not completely satisfied with any subscription product you have purchased online, provided the purchase was made within the last 30 days, the product is unopened and in original condition and the product is eligible for return.

How to return a subscription Product

Please email us at online.orders@lifepharmacy.co.nz with the following details:

1. Order number
2. Product you are wanting to return
3. Reason for return request.

We will get back to you within 24 hours on weekdays and 48 hours on the weekend.

We will be in touch to ensure the request meets our return requirements and arrange the details with you. Alternatively, you can call 0800 753 423 on Mondays to Fridays between 9:00am and 5:00pm to discuss your return. If we are not able to answer your call, please leave a detailed message and we will call you back.

To help us provide better products and service moving forward we appreciate a brief explanation relating to the reason for the return. We will then ask you to suitably package the product for safe transit and return it to our online order fulfilment centre. We will discuss sending a replacement product or refunding the purchase price to the payment method used to make the original subscription purchase.

Life Pharmacy will not be liable for the loss of any item being returned. Items which are damaged during the return transit due to inadequate packaging will not be eligible for refund.

Consumer Guarantees Act

We will meet our obligations under the Consumer Guarantees Act and any product which is faulty, damaged, expired or which causes an allergic reaction can be returned at any time for a full refund, including the cost of shipping.

Subscription changes

We may in our reasonable discretion change these Terms, or any aspect of the subscription by posting the changes on our website. Any changes implemented will not affect your rights to cancel your membership at any time. Your continued subscription and use of subscription benefits after any such change constitutes your acceptance of the change. If you do not agree to any changes, you must cancel your membership.

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