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Terms & Conditions

These terms are to be read in conjunction with our 
Online Security & Privacy Policy
Delivery & Returns Policies
Living Rewards Terms & Conditions; 
Facebook Competition Terms & Conditions;
Green Cross Health Customer Feedback Competition Terms & Conditions;
Gift Card Terms & Conditions which can be found on the lifepharmacy.co.nz website (Terms). 

By applying for and using your Living Rewards card, you also consent to the collection, storage, use and disclosure of your personal information in accordance with the Green Cross Health Privacy Policy.

About Pharmacy 277 Limited

Pharmacy 277 Limited is a New Zealand business owned by Green Cross Health, which is listed on the New Zealand stock exchange (NZX:GXH).

Pharmacy 277 Limited is operated from:

300 - 302 Broadway,
Newmarket,
Auckland 1023,
New Zealand
Phone 0800 753 423
Email: online.support@lifepharmacy.co.nz

Dispensary Manager: Catherine Jane Martin

Acceptance of Terms
When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the below terms, you should exit the site and refrain from placing any order.

Pricing, Promotions & Product Range
Please note product range and pricing may vary by store.

Online Service Bookings
Please note that Life Pharmacy Service Bookings made, are placed using the Timely booking platform tool. No data is collected, retained or used by Life Pharmacy or Green Cross Health.

Trademarks
All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Pharmacy 277 Limited for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.
 
Copyright
All designs, text, graphics and their selection and arrangement on this Web site are the copyright of Pharmacy 277 Limited or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Pharmacy 277 Limited’s prior written consent is strictly prohibited.

Disclaimer of Warranty
We endeavour to present you with accurate and trustworthy information at all times, we cannot however guarantee that every piece of information on our web site is true, up to date and accurate at all times.

We do not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any information, advice, opinion, representation or omission whether negligent or otherwise, contained on this web site. We do not accept any responsibility for the actions you take in reliance on the content on, or accessed through, this web site.

Any information or advice provided on this web site is provided for informational purposes only and should not be used as a substitute for advice provided by your healthcare professional. Information provided on this web site should not be used for the purpose of diagnosing a health problem or disease. If you have any concerns about your health you should consult a healthcare professional.

Third Party Information
The web site does include content provided by third parties and users content - we distribute, we do not publish. The statements and advice offered by third parties are not necessarily those of Pharmacy 277 Limited.

The web site may contain links to third party web sites that are not owned, operated or controlled by Pharmacy 277 Limited. We are not responsible for any content accessed via any third party web site and we make no representation or warranties of any kind as to the operation or accuracy of information or content on those web sites.

Orders
We will validate the order and payment details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an order confirmation email to the address you provided during checkout.

Pharmacy 277 Limited reserves the right to have their pharmacists exercise professional judgment and prevent supply of any medicine likely to constitute a hazard to health, or the supply of excessive or unnecessary quantities, especially when the relevant product is known to have abuse potential. 

If your order passes our validation checks we will send you a shipping confirmation email. This is our acceptance of your order and it brings into existence a legally binding agreement between us. All transactions on this site will be billed in New Zealand dollars.

International Orders 
Any customs duty or taxes payable at the destination country are the responsibility of the customer. For international orders the price includes a surcharge equivalent to New Zealand GST.

Product Availability
Product may be added to or removed from the site from time to time. From time to time products described on the site may not be available. While Pharmacy 277 Limited does not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.

Routine Security Checks
Pharmacy 277 Limited reserves the right to contact the purchaser of an order to confirm the validity of delivery details supplied and we will perform security checks on any orders that raise a security alert based on purchase type or level. Pharmacy 277 Limited reserves the right to cancel and refund any order that appears to be fraudulent, suspicious or where we have reasonably held concerns regarding the legitimacy of the order.

Pricing, Promotions & Product Range
Promotions, product range and prices may differ between Life Pharmacy online and Life Pharmacy stores.

Products featured are not shown to scale. Only one gift per customer in gift with purchase offers. Free product must be of equal or lesser value than the lowest priced item purchased in 3 for 2 or Buy one get one free offers. Half price product must be of equal or lesser value than the lowest priced product purchased in Buy 1 Get 2nd Half Price offers.

All pricing displayed is New Zealand GST inclusive unless otherwise stated.

Governing Law
The Terms and any order placed on this web site are governed by and will be construed in accordance with the laws of New Zealand and you submit to the non-exclusive jurisdiction of the Courts of New Zealand. If any part of provision of the Terms is deemed to be invalid, unenforceable or illegal, the remaining provisions shall remain in full force and effect.

If you access our web site from a jurisdiction other than New Zealand, you do so on your own initiative and you are responsible for compliance with any applicable laws of that jurisdiction.

Subscription Service Refund & Returns Policy

Subscription returns from lifepharmacy.co.nz

Life Pharmacy Online is committed to providing quality subscription products to our customers. We are happy to accept returns if you are not completely satisfied with any subscription product you have purchased online, provided the purchase was made within the last 30 days, the product is unopened and in original condition and the product is eligible for return.

How to return a subscription Product

Please email us at online.orders@lifepharmacy.co.nz with the following details:

  1. Order number
  2. Product you are wanting to return
  3. Reason for return request.

We will get back to you within 24 hours on weekdays and 48 hours on the weekend.

We will be in touch to ensure the request meets our return requirements and arrange the details with you. Alternatively, you can call 0800 753 423 on Mondays to Fridays between 9:00am and 5:00pm to discuss your return. If we are not able to answer your call, please leave a detailed message and we will call you back.

To help us provide better products and service moving forward we appreciate a brief explanation relating to the reason for the return. We will then ask you to suitably package the product for safe transit and return it to our online order fulfilment centre. We will discuss sending a replacement product or refunding the purchase price to the payment method used to make the original subscription purchase.

Life Pharmacy will not be liable for the loss of any item being returned. Items which are damaged during the return transit due to inadequate packaging will not be eligible for refund.

Consumer Guarantees Act

We will meet our obligations under the Consumer Guarantees Act and any product which is faulty, damaged, expired or which causes an allergic reaction can be returned at any time for a full refund, including the cost of shipping.

Subscription changes

We may in our reasonable discretion change these Terms, or any aspect of the subscription by posting the changes on our website. Any changes implemented will not affect your rights to cancel your membership at any time. Your continued subscription and use of subscription benefits after any such change constitutes your acceptance of the change. If you do not agree to any changes, you must cancel your membership.

SHOP LIFE PHARMACY ONLINE

Life Pharmacy is proudly New Zealand owned and operated. We have everything from fragrance to first aid, make up to medicines, skin care to sun care, test kits to tanning products. Life pharmacy online brings your pharmacy to you.

Shop NZ customer favourites such The Ordinary, Antipodes, Trilogy and keep your health and wellbeing on-track with Go Healthy, BePure, Livon, Optifast and Otrivin. Don’t forget to shop our top beauty brands including Clinique, Estee Lauder, Benefit, Elizabeth Arden, Clarins and Shiseido.

Looking for in-store pharmacy services like passport photos, ear piercing or the morning after pill? Find information here about Life Pharmacy in-store services and then use our handy pharmacy finder to find a Life Pharmacy near you.


Promotions, product range and prices may differ between Life Pharmacy online and Life Pharmacy stores.
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