FAQs

Our target delivery timeframes from the time that your order is dispatched are as follows:

New Zealand

• 1-3 working days to North Island metro areas
• 3-5 working days to South Island metro areas and outer islands
• 4-6 working days for rural areas

Rest of world

• 8-12 working days

Please note that these timeframes are a guideline only and we cannot guarantee delivery timeframes due to events and circumstances outside of our control.

Once your order has been sent, you will receive an email to let you know it's on it's way. If you have opted for tracked delivery this email will contain tracking details. If you have not received the email within a few days please contact our customer services team.

We accept the most common credit and debit cards (VISA and Mastercard) as well as Online Eftpos. Online Eftpos allows you to pay from your current account through the banking app on your mobile phone and is currently available to customers of ASB and The Cooperative Bank only. Living Rewards members who have earned vouchers can also use their vouchers to pay for their online order (excluding delivery and gift wrapping charges).

We also now offer Laybuy as a payment method at checkout.

Sorry, but we do not currently offer a click and collect service.