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FAQs

Online Orders

Our target delivery timeframes from the time that your order is dispatched are as follows:

New Zealand

  • 1-3 working days to North Island metro areas
  • 3-5 working days to South Island metro areas and outer islands
  • 4-6 working days for rural areas

Rest of world

  • 8-12 working days

Please note that these timeframes are a guideline only and we cannot guarantee delivery timeframes due to events and circumstances outside of our control.

Once your order has been sent, you will receive an email to let you know it's on it's way. If you have opted for tracked delivery this email will contain tracking details. If you have not received the email within a few days please contact our customer services team.

We accept the most common credit and debit cards (VISA and Mastercard) as well as Online Eftpos. Online Eftpos allows you to pay from your current account through the banking app on your mobile phone and is currently available to customers of ASB and The Cooperative Bank only. Living Rewards members who have earned vouchers can also use their vouchers to pay for their online order (excluding delivery and gift wrapping charges).

We also now offer Laybuy as a payment method at checkout.

Sorry, but we do not currently offer a click and collect service.

Customer Service

Customer Service
Customer service hours are Monday to Friday, 9am - 5pm (NZST)

For general enquiries:
0800 762 672 (NZ residents only)

For queries about your online order:
0800 753 423 or (+64) 09 274 4054 (when calling from overseas)

 

SHOP LIFE PHARMACY ONLINE

Life Pharmacy is proudly New Zealand owned and operated. We have everything from fragrance to first aid, make up to medicines, skin care to sun care, test kits to tanning products. Life pharmacy online brings your pharmacy to you.

Shop NZ customer favourites such The Ordinary, Antipodes, Trilogy and Snowberry, and keep your health and wellbeing on-track with Go Healthy, BePure, Livon, Optifast and Otrivin. Don’t forget to shop our top beauty brands including Clinique, Estee Lauder, Benefit, Elizabeth Arden, Clarins and Shiseido.

Looking for in-store pharmacy services like passport photos, ear piercing or the morning after pill? Find information here about Life Pharmacy in-store services and then use our handy pharmacy finder to find a Life Pharmacy near you.


Promotions, product range and prices may differ between Life Pharmacy online and Life Pharmacy stores.
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