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Delivery Info

Ordering Info    NZ Delivery    International Airmail Delivery    International Courier Delivery

Ordering and Payment:
You can place an order online and pay for it by following the online credit card transaction service through our secure server or by faxing your order confirmation and credit card details to :

NZ Residents: Freefax 0508 4 cosmetics (0508 426 763)
Non NZ Residents: + 64 4 570 0476


Alternatively you can post us a cheque to Life Pharmacy, Queensgate Life Pharmacy, Westfield Shopping Centre, Lower Hutt, New Zealand (must be in New Zealand dollars).

If you would like to pay by bill payment or fast cheque the account details are:
Bank: National Bank of New Zealand 06
Branch: Lower Hutt 0529
Account No:   0263062 - 004

Simply select Fax/Cheque as your payment method. Then write INTERNET BANKING in the message text box on the 'Check your details' page before confirming your order. For further information contact
online@lifepharmacy.co.nz

We also offer a phone order service

Monday to Friday (NZ time).
NZ Residents: 0508 BEAUTY (0508 232 889).
Non NZ Residents: +64 4 570 0270


Saturday and Sunday (NZ time)
Phone +64 04 570 6077 and ask to speak with Sheridan.

Any queries or problems with the order and delivery process please feel free to email info@lifepharamcy.co.nz.
Orders received will be processed within 1 day of receipt, 5 days a week (there is no dispatch on a Saturday or Sunday, this includes online eGift Certificates).

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New Zealand Delivery:
NZ deliveries are usually delivered within 48 hours, except orders placed on a Friday. Friday orders will be received on Monday and any orders placed after 4.00pm on a Friday will not be received until the Tuesday.

NZ orders placed on a weekend or Public Holiday will be delivered within 48 hours from the following business morning.

Please be aware that at peak times (e.g. Christmas etc.) deliveries may take slightly longer due to the volume of freight moving around New Zealand.

All NZ orders are sent Signature Required Courier Delivery to a residential, business or PO Box address and can be tracked. There is no delivery charge on orders $50 or over. For orders under $50 a $3.99 delivery charge will apply. If any delivery is lost in transit you are fully covered by Life Pharmacy for replacement of goods or a full refund. For details on damaged items please see our Returns policy.

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International Airmail Orders:

All orders will be dispatched by air freight within 48 hours to country of destination (please note that there is no dispatch on Saturday or Sunday). Prices shown below are in New Zealand dollars. Please use the currency converter in the left navigation bar when shopping to see $US or $AUS conversion. PLEASE NOTE: All international orders are processed in $NZ as we do not have a foreign currency processing facility. Our currency converter uses the foreign currency exchange rate on the day the order is processed. Your credit card company may therefore apply foreign exchange fees on the transaction.

International Delivery costs are calculated automatically based on the selected delivery country and the combined weight of your purchase(s). The cost will be displayed on 'Check Your Order' page before you are asked to submit your order. You can view the rates below.

If any delivery is lost in transit you are fully covered by Life Pharmacy for replacement of goods or a refund to the value of $250NZ (the choice is at our discretion depending on the products ordered). For details on damaged items please see our Returns policy.

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from www.lifepharmacy.co.nz, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

International Airmail Parcels (All charges are in $NZ)
Country <.5kg <1.0kg <1.5kg <2.0kg <2.5kg <3kg <3.5kg <4kg <4.5kg <5kg
Australia $7.66  $11.61 $15.57 $19.53 $23.27 $26.59 $29.57 $32.29 $34.80 $37.13
Europe $15.51  $26.91 $38.31 $49.73 $58.85 $67.26 $75.15 $82.67 $89.89 $96.86
North America & E.Asia $14.24  $24.36 $34.48 $44.60 $52.82 $60.47 $67.73 $74.69 $81.41 $87.95
Rest of World $17.34  $28.97 $40.61 $52.24 $63.06 $73.08 $82.48 $91.40 $99.93 $108.12
South Pacific $11.57  $18.95 $26.32 $33.69 $39.28 $44.60 $49.72 $54.63 $59.38 $63.97
 
Please Note
  • Deliver charges do not incur NZ GST
  • +5.0kg we will email you regarding delivery charge.
  • Time frames: Australia 3-5 days. Europe, North America & E.Asia, Rest of World and South Pacific 7-21 working days.
  • Not all orders will be sent airmail. Due to credit card fraud Life Pharmacy reserves the right to require Signature Required Courier deliver on any International order
  • We will contact you before charging and sending the order if this applies
  • Fragrances, Nail Polish and other dangerous goods can not be delivered outside of NZ.

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International Courier Delivery:
All confirmed orders will be dispatched by Signature Required Track and Trace Courier within 48 hours to country of destination (please note that there is no dispatch on Saturday or Sunday). Prices shown below are in New Zealand dollars. Please use the currency converter in the left navigation bar when shopping to see $US or $AUS conversion. PLEASE NOTE: All international orders are processed in $NZ as we do not have a foreign currency processing facility. Our currency converter uses the foreign currency exchange rate on the day the order is processed. Your credit card company may therefore apply foreign exchange fees on the transaction.

International Delivery costs are calculated automatically based on the selected delivery country and the combined weight of your purchase(s). The cost will be displayed on 'Check Your Order' page before you are asked to submit your order. You can view the rates below.

If any delivery is lost in transit you are fully covered by Life Pharmacy for replacement of goods or a full refund (the choice is at our discretion depending on the products ordered). For details on damaged items please see our Returns policy.

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from www.lifepharmacy.co.nz, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

International Courier Delivery (All charges are in $NZ)
Country <.5kg <1.0kg <1.5kg <2.0kg <2.5kg <3kg <3.5kg <4kg <4.5kg <5kg
Australia $29.00  $34.00 $39.00 $44.00 $49.00 $54.00 $59.00 $64.00 $69.00 $74.00
Europe $55.00  $72.00 $89.00 $106.00 $120.90 $132.40 $143.90 $155.40 $166.90 $178.40
North America & E.Asia $55.00  $70.00 $85.00 $100.00 $113.80 $126.47 $138.62 $150.33 $161.67 $172.67
Rest of World $66.00  $86.00 $106.00 $126.00 $144.00 $158.50 $173.00 $187.50 $202.00 $216.00
South Pacific $52.00  $58.50 $65.00 $71.50 $78.00 $84.50 $91.00 $97.50 $104.00 $110.50
 
Please Note
  • Deliver charges do not incur NZ GST
  • +5.0kg we will email you regarding delivery charge.
  • Time frames: Australia 2 days. Europe, North America & E.Asia, Rest of World and South Pacific 2-5 working days.
  • Fragrances, Nail Polish and other dangerous goods can not be delivered outside of NZ.

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