Consumer Guarantee	International Duties and taxes
New Zealand Life Pharmacy returns	International Beauty Product returns
	Shipping regulations in the United States

Consumer Guarantee

All purchases from this site are covered by the New Zealand Consumer Guarantees Act 1993 which guarantees that any goods purchased for personal use may be returned, if they are considered faulty, for repair, replacement or refund of purchase price within a reasonable period of time as defined by Act.

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New Zealand Beauty Product Returns

Exchanges and Refunds
We hope you will be delighted with your purchases from Life Pharmacy. We want you to be 100% satisfied.

We will exchange or refund goods that are in a resalable condition, i.e. unopened and unused, but sorry, we are not able to exchange or refund products which have been used unless they are faulty (see policy below)

If you would like to exchange your order please follow the instructions below:

Here's what you do:
· Call us on 0508 BEAUTY or email returns@lifepharmacy.co.nz and tell us the nature of your return · Return the products to their original packaging and return within 10 days to:

• We recommend that you return your package using signature required Courier Post. If you use general post your package will not be insured and Life Pharmacy cannot accept liability if it is damaged or goes missing.
• We can only refund postage costs where the return is a result of our error.(link to section below)
• It takes a maximum of 15 working days to process the return.

Damaged or defective merchandise and incorrect orders
If your purchase arrives damaged or defective, or if we have sent you the wrong product, please ring us on +64 4 566 9980 or email returns@lifepharmacy.co.nz within 10 days of purchase. We will happily replace or exchange the items to the value of your order.

Heres what you do:

• Call us on 0508 BEAUTY or email returns@lifepharmacy.co.nz and tell us the nature of your return.
• We will arrange for a courier to collect the package at a convenient time
• Please do not post your return back to us using general post as you will not be insured for its loss if it is damaged or goes missing.

Wellington residents
If you live in Wellington you can also return your product in person to:

Life Pharmacy
Life Pharmacy Queensgate
Westfield Shopping Centre
Lower Hutt
04 570 0270

Consumer Guarantee
All purchases from this site are covered by the New Zealand Consumer Guarantees Act 1993 which guarantees that any goods purchased for personal use may be returned, if they are considered faulty, for repair, replacement or refund of purchase price within a reasonable period of time as defined by Act.

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International Beauty Product Returns

Exchanges and Refunds
We hope you will be delighted with your purchases from Life Pharmacy. We want you to be 100% satisfied.

We will exchange or refund goods that are in a resalable condition, i.e. unopened and unused, but sorry, we are not able to exchange or refund products which have been used unless they are faulty.

Here's what you do:
· Call us on +64 4 570 0270 or email returns@lifepharmacy.co.nz and tell us the nature of your return. We will instruct you on the correct procedure to follow. We do not have a standard procedure for International returns as this will depend on what country you are from and the value of your order etc.

Important

• Refunds and exchanges are only made on goods that are in a resalable condition. Please ensure that any tags and stickers remain attached to the product and that it is returned in its original packaging.
• We can only refund postage costs where the return is a result of our error.(see policy)
• It takes a maximum of 15 working days to process the return.

Damaged or defective merchandise and incorrect orders If your purchase arrives damaged or defective, or if we have sent you the wrong product, please ring us on +64 4 566 9980 or email returns@lifepharmacy.co.nz within 10 days of purchase. We will happily replace or exchange the items to the value of your order.

Here's what you do:
· Call us on +64 4 570 0270 or email returns@lifepharmacy.co.nz and tell us the nature of your return. We will instruct you on the correct procedure to follow. We do not have a standard procedure for International returns as this will depend on what country you are from and the value of your order etc.

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International duties and taxes

All taxes and duties, which may be levied by the government in the country you reside, are your responsibility. These differ considerably from country to country so if you are concerned we recommend you contact your local revenue office. In cases of faulty or damaged products or if we have sent you the wrong product we will refund any taxes and duties incurred, where a receipt is provided. We do not refund any taxes or duties on exchanges not relating to faulty or damaged products or products.

Shipping regulations in the United States
Due to United States regulations we are required to ship all products containing alcohol and aerosols, by land. Your package will be shipped by air to the US, but form its point of entry it will be delivered to you by land.

Consumer Guarantee All purchases form this site are covered by the new Zealand Consumer Guarantees Act 1993 which guarantees that any goods purchased for personal use may be returned, if they are considered faulty, for repair, replacement or refund of purchase price within a reasonable period of time as defined by Act.

back to top

Shipping regulations in the United States

Due to United States regulations we are required to ship all products containing alcohol and aerosols, by land. Your package will be shipped by air to the US, but from its point of entry it will be delivered to you by land.

Consumer Guarantee
All purchases from this site are covered by the new Zealand Consumer Guarantees Act 1993 which guarantees that any goods purchased for personal use may be returned, if they are considered faulty, for repair, replacement or refund of purchase price within a reasonable period of time as defined by Act.

back to top